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Turnkey support service with HelpDeskStar

We will help you create and organize an effective customer support department in your company.

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Що таке Helpdesk система?What is a Helpdesk system?

What is a Helpdesk system?

This is a system that unifies customer inquiries from different communication channels and internal tasks into one platform. HelpDeskStar is suitable not only for handling customer inquiries but also effectively functions as a task manager, making it easier for you to control and coordinate all internal company tasks.

The HelpDesk automates business processes, organizes all employee tasks and customer inquiries into a list, and prioritizes their completion.

The main goal is to reduce human resources and improve the quality of service delivery.

What will you get?

Case
Familiarization with the work of your company
Folder
Harmonization of company departments, access levels, and the system for processing requests
Computer
Customization, refinement, and integration
Lyripa
Employee training
Computer
Preparation of instructions, videos and other documentation on how to use the system
Rocket
Launch and support
How do you know if you need a ticketing system?
Support is chaotic and needs to be controlled
Employees lose calls due to forgetfulness
There is no centralized communication system
You do not control the actions of employees
Complaints are recorded through phone calls to employees
Appeal processes are not digitized and there is no effective analytics

Implementation of a ticketing system.

From an idea to a ready-made Helpdesk system in 6 steps

The first stage:

Familiarization with the work of your company
Define the main goals and tasks that you plan to solve with the help of the Helpdesk system.

The second stage:

Harmonization of company departments, access levels and integration
The final version of the terms of reference, the work plan, and the cost estimate are drawn up.

The third stage:

Customizing and finalizing the system
We set up integrations with other systems, connect telephony, and perform other types of settings.

The fourth stage:

Employee training
Employees of the company are trained to work with the HelpDesk system according to each user role.

The fifth stage:

Preparation of documentation
Employees are provided with instructions and videos that describe the employee's actions in the system in a simple and clear manner.

The sixth stage:

Launch and support
The system is fully configured and ready for operation in accordance with the approved technical specifications.

Try it right now

Request a call and we will contact you right away and tell you how to implement the system in 1 day

Results and efficiency from implementing a ticket system
Increased customer loyalty
According to various studies, more than 60% of customers believe that one of the most important components of service is the speed of response.
Saving time
Helpdesk allows you to centralize all requests and tasks in one place, simplifies team interaction and creates a clear mechanism for tracking the implementation of tasks
Reducing costs
Using a ticketing system allows you to increase the efficiency of your staff and reduce the cost of processing requests without the need for additional staff expansion.
Tools for analyzing requests
The system provides detailed analytics of requests, which helps to identify the most common issues and determine ways to resolve them.

You want your support team to work as efficiently as possible

Request a call and we will advise you
call canter
Фон

HelpDeskStar — your assistant for effective work

Development, design, or even repair — every profit-making industry requires multitasking and strict adherence to deadlines. It's not easy to control the execution of each individual task, especially when there are many employees. Establishing effective cooperation of a large team requires considerable effort and time. An automated ticketing system can help you simplify and speed up the process. It will come in handy if you need to provide:

  • processing of customer requests;
  • collective processing of requests;
  • processing of incoming requests
  • reducing the workload on the sales department;
  • the workload of your customer support team;
  • teamwork with an email system;
  • control and accounting of working hours;
  • electronic document management.

In addition to these features, you will also be able to process:

  • appeal on Instagram;
  • appeal on Facebook;
  • appeal on corporate e-mail;
  • appeal on Viber;
  • appeal on Telegram;
  • appeal on WhatsApp.

Integration of the ticket system with task distribution functions will allow you to control the execution of work at all stages, as well as delegate certain tasks to other employees if necessary. Thus, implementing a ticketing system will improve your business: the team will work more efficiently and the company will be able to increase its profits.

How HelpDeskStar works

HelpDeskStar is a modern and easy-to-use ticket system that is similar to Helpdeskeddy, but with a wider range of features. The product was created by Ukrainian specialists, developers of the Glyanec web studio.

It is a versatile tool designed to meet the needs of modern entrepreneurs who want to free up resources for more productive business. Our product offers flexible solutions for optimizing teamwork and processing requests. It will help you optimize your company's management and operational processes, simplify and improve communication with employees and customers.

Helpdeskeddy is a customer support system designed to manage customer requests and solve their problems. The Helpdesk system allows companies to interact effectively with their customers, providing a quick response to their queries and problems.

The main functions of Helpdeskeddy include: 

  • creating and managing tickets;
  • assignment and distribution of tickets;
  • ticket classification;
  • managing deadlines;
  • saving communication history;
  • analytics and reporting;

Helpdeskeddy is a customer support tool that helps businesses interact better with their customers by ensuring effective communication and fast processing of requests.

HelpDeskStar is:

  • a ticket system for business;
  • a ticket system for government agencies and organizations;
  • a ticketing system for online stores;
  • a ticket system for the administrative services center
  • a ticket system for the service industry;
  • a ticket system for services.

Thanks to its wide range of features and capabilities, this system is a universal solution for all types of businesses. It is flexible and adaptive, and can be integrated into any corporate environment. The combination of experience and the desire to create a unique product allowed our specialists to develop a truly effective tool that helps companies increase their profits.

Our professional team provides clients with comprehensive support in the process of data transfer from helpdesk systems, such as: Helpdeskeddy, Odesk, Jivo, Carrot quest, Callibri, Envybox, Chat2desk and similar services such as Jira, Confluence, Trello, Slack. We take all possible measures to prevent information loss and ensure compliance with data security requirements. We guarantee that all automated processes in your company will be implemented and customized according to your needs and requirements.

Increase team productivity with a user-friendly interface

With HelpDeskStar, you can create templates for customer responses and implement an internal company knowledge system. All information about customer requests is stored in their personalized card, so you will always have the maximum amount of information to provide your customer with quality service.

Automated ticket processing

Creating and distributing tickets among company specialists takes a lot of time, but with our ticket system you will avoid this problem. Using HelpDeskStar, it is convenient to distribute tickets in one workspace. To simplify this procedure, you can integrate departments into the system: each department will automatically receive its own group of tickets.

High degree of control

Large companies often have a hard time tracking the performance of each employee, which leads to missed opportunities. With HelpDeskStar analytics, you'll have all the information you need about the productivity of all team members.

The system provides detailed statistics on each individual communication channel. Thus, you can eliminate the possibility that a customer's request will remain unanswered. Thanks to HelpDeskStar, you can process quickly and efficiently:

  • appeal on Instagram;

    appeal on Facebook;

    appeal on corporate e-mail;

    appeal on Viber;

    appeal on Telegram;

    appeal on WhatsApp.

In our ticketing system, you can set a fixed time for receiving a response to an appeal, which minimizes the loss of customers and allows you to provide them with quick feedback.

Why choose HelpDeskStar?

After implementing HelpDeskStar, you'll be able to fully manage your workflow, issue tasks to your employees, and track deadlines. Our ticketing system will help you avoid the problem of lost information or lost requests, as everything you need for productive work will always be at hand.

If you are interested in a modern solution for the corporate space, a ticketing system for business from the specialists of Glyanec Studio is the best choice!

You can order the HelpDeskStar ticketing system and maximize the efficiency of your company by leaving a request on our website. You can also use the online chat window to learn more about HelpDeskStar.