Turnkey service | Help Desk Star accounting system for customer requests, internal tasks

Turnkey support service with HelpDeskStar

We will help you create and organize an effective customer support department in your company.

Що таке Helpdesk система?What is a Helpdesk system?

What is a Helpdesk system?

This is a system that unifies customer inquiries from different communication channels and internal tasks into one platform. HelpDeskStar is suitable not only for handling customer inquiries but also effectively functions as a task manager, making it easier for you to control and coordinate all internal company tasks.

The HelpDesk automates business processes, organizes all employee tasks and customer inquiries into a list, and prioritizes their completion.

The main goal is to reduce human resources and improve the quality of service delivery.

What will you get?

Familiarization with the work of your company

Harmonization of company departments, access levels, and the system for processing requests

Customization, refinement, and integration

Employee training

Preparation of instructions, videos and other documentation on how to use the system

Launch and support

How do you know if you need a ticketing system?

Support is chaotic and needs to be controlled

Employees lose calls due to forgetfulness

There is no centralized communication system

You do not control the actions of employees

Complaints are recorded through phone calls to employees

Appeal processes are not digitized and there is no effective analytics

The first stage:

Familiarization with the work of your company

Define the main goals and tasks that you plan to solve with the help of the Helpdesk system.

The second stage:

Harmonization of company departments, access levels and integration

The final version of the terms of reference, the work plan, and the cost estimate are drawn up.

The third stage:

Customizing and finalizing the system

We set up integrations with other systems, connect telephony, and perform other types of settings.

The fourth stage:

Employee training

Employees of the company are trained to work with the HelpDesk system according to each user role.

The fifth stage:

Preparation of documentation

Employees are provided with instructions and videos that describe the employee's actions in the system in a simple and clear manner.

The sixth stage:

Launch and support

The system is fully configured and ready for operation in accordance with the approved technical specifications.

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Request a call and we will contact you right away and tell you how to implement the system in 1 day

Results and efficiency from implementing a ticket system

Increased customer loyalty

According to various studies, more than 60% of customers believe that one of the most important components of service is the speed of response.

Saving time

Helpdesk allows you to centralize all requests and tasks in one place, simplifies team interaction and creates a clear mechanism for tracking the implementation of tasks

Reducing costs

Using a ticketing system allows you to increase the efficiency of your staff and reduce the cost of processing requests without the need for additional staff expansion.

Tools for analyzing requests

The system provides detailed analytics of requests, which helps to identify the most common issues and determine ways to resolve them.

You want your support team to work as efficiently as possible

Request a call and we will advise you