Connect all communication channels to the ticket system
Avoid dissatisfied customers and bad reviews
Use a unified approach to reviewing customer requests and monitoring the team's performance of current tasks
- Create templates for answering common customer questions to handle typical requests in minutes
- Create an internal knowledge base available to your operators right in the system
- Store the history of all requests in the customer's card for a better understanding of the interaction process
- Save employees from unnecessary manual work with ready-made templates
- Combine requests from different channels into one stream from where they are processed by a free manager
- Capture all changes that occur through application auditing
- Notify your manager if the SLA (response time) expires or if a queue forms at the entrance
- Create departments and tickets will be distributed among the responsible employees of each department
- Don't lose customers because all requests are recorded and have a limited response time (SLA)
- Get detailed statistics for each communication channel
- Don't lose customers, because now no appeal will be lost
- Monitor the workload of your service desk in real time
- Statistics on the number of requests processed: Allows you to monitor the number of requests processed by each employee and department, providing a complete overview of performance and helping to respond in time to changes in workload.
- Time of response to a request: Our system allows you to clearly set and monitor the response time of a request in accordance with established SLAs, ensuring high quality of service.
- Load monitoring: We provide the means to monitor the load on your help desk in real-time so that you can efficiently allocate resources and respond to increased call volumes.
- Quality of service: You can track the average service rating customers give after closing a ticket and use this information to evaluate the performance of each employee.
- Collecting appeals: the company can receive appeals from customers, partners, or employees via email, phone, chat, or feedback forms on the company's website
- Classification of appeals: appeals can be classified according to their subject matter, priority and complexity of resolution
- Distribution of requests: requests can be distributed among relevant departments or employees
- Processing of requests: depending on the complexity of the request, employees can search for answers in the knowledge base, contact colleagues for additional information, or do their own research
HelpDeskStar is not only suitable for processing customer requests, but also effectively functions as a task manager, which makes it easier for you to control and coordinate all internal company tasks in one place. Thanks to the ticket system, you can use a modern approach to task management: effectively prioritize, distribute tasks among teams, and monitor their implementation. Improve work processes, increase productivity, and ensure a high level of task coordination with HelpDeskStar.
The main features include:
- Task control: Get a complete overview of all tasks that need attention in a user-friendly interface.
- Task distribution: Easily assign tasks to team members and monitor their progress.
- Priorities and deadlines: Set deadlines and priorities to better manage time and resources.
- Notifications: Get real-time notifications of task changes and important events.
With HelpDeskStar, your team will be able to work in a more organized and efficient manner, ensuring that all tasks are completed successfully.
Business process automation – is the use of information technology to track and manage all the processes that take place in an organization. It involves collecting and analyzing data, tracking tasks and interactions between departments, and storing documentation and all information in one information center to help reduce potential errors and improve efficiency. This will allow organizations to accomplish more tasks in less time, conserve resources, and reduce costs.
Full automation affects all aspects of the organization, including sales, relationship, customer service, finance, and planning and analysis departments, and helps to solve problems related to potential errors and preserve information that may be missing as a result of manual data entry.
You get a full-fledged sales tool that will allow you to fully automate the entire sales process from advertising to the receipt of goods by the buyer. The main goal and purpose is to reduce human resources and increase the quality of service delivery.
Reduce the negativity, associated with the problem of responding to all customer requests, reduce customer churn, яassociated with excessive workload of managers or sales department
And more than 100 more useful features for your convenience
Thanks to artificial intelligence technology, HelpDeskStar is able to generate unique responses based on templates from your knowledge base.
AI learns the context and structure of the template, ensuring that the content of the response is preserved, personalizing each message to customers. This facilitates the service process and allows you to respond to your customers' queries faster and more efficiently in a more personalized way.
Integrations with other services
Data transfer
Sync settings
Two-factor identification
Webhook API
Custom API
Request a call and we will contact you right away and tell you how to implement the system in 1 day
- We integrate with any API services, an individual assessment is performed according to your requirements
- We customize the system for your specific work and organization: creating departments, access rights, setting up incoming channels, implementing and training your employees to work with the system, and much more
- The price for implementing and configuring the system is individual, as it depends on many features: the need to transfer information from existing accounting systems, integration with various services, the specifics of the company's work, and the number of employees.
