Oksana Hrytsenko
We need to update the banner on the main page by tomorrow
Urgently
2 хв
National ticket system + task manager + chats with clients
Tickets + Task manager + Chats
all customer inquiries
and internal tasks —
in one system!
No more lost emails, messages in different messengers or tasks that are remembered too late.
One-click connection to all your channels
100% Ukrainian product — 25 years in IT
Google is not behind us - Vinnytsia FOP is behind us 😎
Incoming appeals
All customer channels in one feed
24 are open
All of them
Accident
Urgently
Normally
Plan of the week
Dmytro Bondar
Please add a price filter to the catalog
Normally
18 min
Iryna Tkachenko
The application form on the website does not send letters
Accident
35 min
Nazar Romanyuk
How much does it cost to connect an online payment?
Normally
41 min
Sofia Kravets
Update the team photo on the "About Us" page
Normally
1 hour
Automatic responses
Response templates
Logging of application actions
History of all requests
What is HelpDeskStar?
HelpDeskStar is a Service Desk platform that helps organize customer inquiries and internal team tasks.
Customer appeal
2
3
4
5
HelpDeskStar
A single system of appeals and tasks
Today
24
New ones
18
At work
3
Overdue
56
Executed
Olena Moroz
The SMS with the login code does not arrive
Urgently
4 min
Andriy Savchuk
Please advise the rate for a team of 20 people
Normally
12 min
Natalia Lytvyn
The personal account is not opened
Accident
27 min
Internal tasks
Check the SMS gateway
Ihor, IT department
done
Prepare an offer for 20 places
Victoria, sales
open until 17:00
Restore access to the office
Taras, technical support
overdue
HelpDeskStar collects work into one clear system — the manager sees what is happening, the team knows what to do next, and clients receive timely answers.
Communication system with customers,
for you and your team
You no longer need to monitor 10 different systems and switch between tabs. Clients write where it is convenient for them, and you respond from one window.
New message
Please send the invoice
New message
Has the order already been shipped?
New message
How to connect multiple pages?
Gmail, Outlook, Ukr.net
Messengers
Telegram, Viber, WhatsApp, Signal
Social networks
Facebook, Instagram
Telephony
Binotel, Phonet, Ringostat, UniTalk
Site
Widgets and feedback forms
Improve the team's productivity
Take the hassle out of operators and close typical cases in minutes
Communication with customers under control
Each application, each change in it and each overdue deadline are visible
All tasks are in one system
In HelpDeskStar, you can create separate internal tasks or set subtasks directly from customer requests. Define priorities, allocate tasks between employees and departments, and monitor their completion.
Task from the manager
Victor Melnyk
Irina, pay the bill to the supplier by 3:00 p.m., the documents are already in the system
Оплатити рахунок постачальнику
Internal task for accounting
Pay the invoice to the supplier
Iryna
accounting
Normally
until 15:00
Internal task
A task can be created by an employee, a colleague, or a manager — immediately with an executor, priority, deadline, and files.
Customer request #1284
Oksana Hrytsenko
Payment by card on the website does not go through, an error occurs after entering data
Перевірити платіжний модуль
A subtask for the IT department
Check the payment module
Andrew
IT department
Urgently
until 12:00
The task of contacting the client
If you need the help of another department to solve the problem, you can immediately create a subtask for the right specialist from the request.
All customers will receive a response in time
The response time is embedded in the system, and not kept in the operator's head
Analyze employee performance
Not feelings, but numbers: how many appeals, how quickly and how well they were closed
For whom system
For businesses that are in active contact with customers
For online stores
For services
For the service sector
For government organizations
For the administrative services center
Reduce the negativity, associated with the problem of responding to all customer requests, reduce customer churn, яassociated with excessive workload of managers or sales department
Service desk for distribution of appeals between departments
The appeal does not stop at the first line - it reaches the one who decides
Companies that have already improved service with HelpDeskStar
All guest requests.
One system.
Ski resort
Bukovel
Problem
Requests from the site, messengers and phone were lost between services. During the season, the guests remained unanswered.
Result
Single contact center with automatic distribution between hotels, rental and ski-pass.
Each task is
under control.
Importer and distributor of fertilizers
Makosh
Problem
Tasks of the technical department were received in Telegram, by phone and in personal messages. Agreements were lost.
Result
All tasks in one place: with responsible, deadlines and status of execution.
Community appeal.
Transparent work.
Local self-government body
Yakushinets community
Problem
It was difficult to control applications, documents and orders. Employees performed many actions manually.
Result
Centralized accounting of appeals, fast work with documents and transparent execution of assignments.
Forget standard answer templates
Thanks to artificial intelligence, HelpDeskStar generates unique answers based on patterns in your knowledge base. AI studies the context of each template and ensures the accurate transfer of content for a specific customer request.
For the team
Faster and more efficient service without routine.
For customers
Personalized response without the feeling of communication with a robot.
Iryna Koval
E-mail
appeal #2045
New application
Good day! I ordered sneakers, but the size did not fit. How to return the money?
10:24
Respond
Internal note
Template: Refund
Irina, good day! It's a shame the shoes don't fit. Please send your order number and we will process the return and the funds will be credited to your card within 3 business days.
C Sincerely, Maria
store support
Adapted AI on request
Edit
Send
Takes into account the essence of the request
Addresses by name
Facts from the knowledge base
Features HelpDeskStar
Empower your team to work quickly, cohesively, and professionally with a set of powerful tools
Ability to create incoming and outgoing document numbers
Saving the history of all requests
Access to the ticketing system from mobile devices
Logging of actions for each request
Monitoring the workload of employees
Detailed statistics of communication channels operation
Telegram bot for each department
Viber account for each department
WhatsApp bot for each department
Personalization of the system interface
Knowledge base for creating response templates
Setting up user rights for each department
Customer base and organization management
Automatic responses to requests
Freezing / automatic opening of the request
Setting the expiration date for each request
Consolidation of requests
Email notification of employees about changes in the request
Personalized filters
Group actions with requests
And more than 100 more useful features for your convenience
Support always at hand
Download our HelpDeskStar application on your smartphone and work as conveniently as on a computer: respond to requests, set tasks, check statuses and monitor work from anywhere.
Startup and setup service desk for your company
We integrate with any API services, an individual assessment is performed according to your requirements.
We carry out settings for your specific work and organization: creation of departments, access rights, setting up input channels, implementation and training of your employees.
The price of implementation and setup is individual: it depends on data transfer, integrations, features of the company's work and the number of employees.
Try right now
Order a call - and we will contact you now and tell you how to implement the system from day 1
Frequently questions
Didn't find the answer? Write to us - we will consult and show the system using the example of your company.
We still have everything working in chats and mail. Why a separate system?
While there are few appeals, this may indeed be enough. The problems start when there are more channels, customers and employees: it becomes more difficult to see deadlines, responsible people and what has not yet been completed. HelpDeskStar pulls this together into one manageable process.
Is HelpDeskStar just for helpdesk?
No. In the system, you can manage not only customer requests, but also internal tasks of the team. Therefore, it is suitable where questions are passed between managers, accounting, service, technical specialists or other departments.
And if several people have to work on one issue?
No need to forward messages from chat to chat. From a request, you can create related tasks for different specialists, and the results remain within the same process. The manager sees what has already been done and what is still waiting to be done.
Will we have to rebuild our processes for HelpDeskStar?
No, it is not necessary. You can customize departments, contact routes, priorities, deadlines and access rights to match how your team already works.
Will HelpDeskStar not become just another service that the team has to constantly fill?
His task is just the opposite — to remove part of manual control. Appeals get to work, history is saved, tasks have statuses and deadlines, and the manager does not need to collect all this separately in chats and tables.
What if the manager changes, gets sick or goes on vacation?
The context does not remain only in his personal correspondence. Another employee sees the history of the request, previous responses, files and actions taken and can continue without collecting information again.
How to understand that HelpDeskStar is suitable for our team?
Let's figure out where your appeals come from, who works with them, and how tasks are transferred between employees. In this diagram, you can immediately see how your actual process will look like in HelpDeskStar.
Where do we start if we decide to try HelpDeskStar?
The best place to start is with a short demo of HelpDeskStar - [link to demo]. Our manager will show you how the system works, answer your questions and tell you where it's best to start and how to proceed further in your particular case.
Blog and updates
HelpDeskStar — a service desk system for efficient operations
Sales, customer service, software development, manufacturing, or repair — every business area requires clear coordination, timely task execution, and high-quality communication with customers. As the number of requests and employees grows, managing every inquiry through email, messengers, and spreadsheets becomes increasingly difficult.
HelpDeskStar is a service desk system that brings together customer inquiries, internal requests, and tasks in a single workspace.
The system helps you:
- process customer requests;
- organize teamwork around requests;
- reduce the workload of the sales department;
- monitor the work of the support team;
- work with corporate email;
- set deadlines and assign responsible employees;
- manage internal tasks;
- store the entire communication history.
The system allows you to receive and process requests from Instagram, Facebook, corporate email, Viber, Telegram, WhatsApp, and Signal.
HelpDeskStar is built around a ticketing system: every message is converted into a ticket where you can define its category, priority, responsible employee, and deadline.
How the help desk supports your customer service team
HelpDeskStar collects messages from multiple channels, helps assign responsible employees, and tracks response times. Employees work in a single workspace and have access to the complete communication history with every customer.
As a result, the team responds to new requests faster, reduces the number of missed messages, and maintains a consistently high level of customer service.
In this way, the help desk is a core component of HelpDeskStar responsible for handling customer inquiries and providing user support.
How HelpDeskStar works
HelpDeskStar is a Ukrainian service desk system designed for managing customer inquiries, internal requests, and tasks.
It combines communication channels, helps manage tickets, monitor SLA compliance, and analyze employee performance.
Key system features include:
- ticket creation and management;
- automatic and manual request assignment;
- request classification;
- assigning responsible employees;
- setting priorities and deadlines;
- SLA compliance monitoring;
- communication history storage;
- internal comments;
- knowledge base and response templates;
- analytics and reporting.
As a result, HelpDeskStar covers not only help desk functions but also broader service desk processes, including internal service management, cross-department collaboration, and SLA monitoring.
Improving team productivity
HelpDeskStar allows you to create response templates and an internal knowledge base. Employees get quick access to instructions, standard solutions, and the information they need to process requests efficiently.
The communication history is stored in the customer profile. This allows specialists to view previous messages, open and closed tickets, and responses that have already been provided.
Service desk capabilities and SLA management
HelpDeskStar allows you to create departments, distribute internal requests, assign responsible employees, and set deadlines.
As a service desk solution, the system helps standardize employee support, monitor SLA compliance, and make collaboration between departments more transparent.
All customer and internal requests are processed according to the same rules while allowing different categories, deadlines, priorities, and responsible employees.
Automated ticket processing
Creating, classifying, and assigning tickets can take up a significant portion of working time. HelpDeskStar helps automate these operations and route requests to the appropriate department or responsible employee.
All tickets are stored in a single workspace. The team can filter them by communication channel, status, category, priority, department, responsible employee, and deadline.
Enhanced control and visibility
HelpDeskStar analytics help evaluate employee productivity, the number of processed requests, average response time, and the workload of each department.
The help desk team can see approaching deadlines, while managers can promptly respond to SLA violations or growing request queues.
For internal processes, service desk analytics help monitor request fulfillment across departments and identify bottlenecks in service delivery.
Why choose HelpDeskStar
After implementing HelpDeskStar, your company gains a unified workspace for customer inquiries, internal tasks, communication history, deadlines, and responsible employees.
HelpDeskStar combines help desk capabilities for customer support with broader service desk functionality for internal requests, task management, SLA monitoring, and cross-department collaboration.
The system helps prevent information loss, reduce the time spent searching for the required data, and make team workflows more transparent.
To explore the capabilities of HelpDeskStar, submit a request on our website, schedule a consultation, or try the demo version.