We present the new update of the ticket system. We have taken your suggestions into account and present the following innovations:
I. WORKING WITH MESSAGES
- Opening external links occurs in a new tab
II. WORKING WITH FILES
- The loader has been changed (file loading process)
- Preview and conversion to PDF of attached files in messages has been added
- Support for viewing PDF files has been added for Knowledge Base and Comments.
III. SERVICE INFORMATION
- For ticket system administrators, hovering over the avatar displays service information
IV. QUICK TICKET CLOSURE
- For employees, a "Close Ticket" button has been added — this changes the status to the appropriate value.
V. CUSTOMER CARD
- An informational text field "Notes" has been added to the customer card
VI. CLIENT ACCESS TO FIELDS
- Added the ability to configure client access to the "Type" field
VII. OTHER
- All system clients have been migrated from Pusher to an internal WebSocket server — there are no longer limitations on the number of system notifications (Pusher limit was 200,000), as well as on the number of simultaneous connections (Pusher limit was 100)
- Ticket merging has been added to logging
FIXED THE FOLLOWING ERRORS:
- Fixed the error of exceeding the internal name size
- Fixed translations
- Fixed icons of uploaded files
- Sorted the list of employees