HELPDESKSTAR UPDATE. VERSION 4.0

Introducing the latest update of the ticket system. We have taken your feedback into account and are pleased to present the following new features:

1. Audio Transcription

Thanks to the new feature, you can convert audio files into text.

This means that when a client leaves a voice message, the system automatically converts it into a text message.

Main features:

  • Transcription available for 40+ languages.
  • You can easily convert voice messages and calls into text.
  • Search for text from formed text messages from audio files.

2. Integration of Signal communication channel

Main features:

  • Support for group chats.
  • Support for typing indicators.
  • Handling messages written from another device.

3. Integration of Telegram number

Main features:

  • Support for group chats.
  • Support for forums (topics).
  • Support for typing indicators.
  • Handling messages written from another device.

4. Authorization via SAML 2.0 protocol

Main features:

  • Added request ID verification to prevent "Replay Attacks".
  • Added functionality for authentication verification according to IdP settings.

5. Other

  • Added support for viewing audio (with transcription) and video files:

  • Added audio conversion to mp3 if the browser does not support the current format.
  • Added functionality to create a sub-request from comments.
  • Added the ability to merge with the history in the ticket.
  • Added quoting functionality for messengers.

Fixed bugs:

  • Fixed processing of textual links in content;
  • Fixed setting the performer for the organization when receiving a message from a channel, from a new client;
  • Fixed displaying the client link with limited access;
  • Fixed displaying the message author link with limited access;
  • Fixed filtering by priority and ticket type;
  • Fixed redirection to the main ticket;