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Let's take a closer look at how the ticket system is configured and implemented:

  • The first stage: Familiarize yourself with your company's work — the customer defines the main goals and objectives that they plan to achieve with the help of the Helpdesk system. The manager studies the peculiarities of the company's departments and the stages of interaction with other departments and customers that are important for the implementation of the business process.
  • The second stage: Approval of the terms of reference — based on the data obtained, a technical task is drawn up and submitted to the customer for review. If necessary, adjustments and improvements are made. At the end of the second stage, the final version of the terms of reference, the work plan, and the cost estimate are drawn up.
  • The third stage: Customization, finalization and integration — installing and configuring the system, creating departments, setting up employee roles, connecting communication channels, and making any necessary modifications. In addition, integration with other systems is configured, telephony is connected, and other types of settings are made.
  • The fourth stage: Employee training — after the necessary improvements and system settings have been made, the company's employees, according to each user role: sales managers, managers, administrators, etc., are trained to work with the HelpDesk system. Along with the training, employees are tested and their tasks are checked by our managers. This way, people acquire the necessary practical skills, not just theoretical ones.
  • The fifth stage: Instructions, videos, and other documentation — after the implementation of the HelpDesk system, instructions and videos are prepared for employees, which simply and clearly describe the employee's actions in the system.
  • The sixth stage: Launch and support — the system implementation is completed when the system is fully configured and ready for operation in accordance with the approved terms of reference, and employees have been trained and received the necessary reference materials.

By choosing HelpDeskStar, you get not only a tool for managing requests, but also a reliable partner for optimizing and improving the efficiency of your support team.

Turnkey support service with HelpDeskStar

We understand how important it is for you to provide reliable and fast processing of requests, and that is why we have created a system that will help you with this. With the help of our ticket system, we will help you create and organize an effective support department.


We offer to perform all the settings on a turnkey basis:

  • Familiarization with the work of your company
  • Harmonization of company departments, access levels, and the system for processing requests
  • Customization, finalization, and integration.
  • Employee training
  • Preparation of instructions, videos, and other documentation on how to use the system.
  • Launch and support

Why our system will help you:

  • Communication with customers in one place: the system allows processing requests from various communication channels, such as: Email, Telegram, Viber, WhatsApp, Instagram, Facebook
  • Convenient ticket management: HelpDeskStar makes it easy to create, track, and delegate tickets. You can set priorities, assign responsibilities, specify time frames (SLAs), and monitor the status of each request.
  • Automation of routine tasks: the system helps to avoid routine operations by automating standard responses, reminders, and other processes.
  • Knowledge base: store important instructions, solutions, and tips in your own knowledge base, accessible to employees.
  • Client interface: give your customers access to the system to track the status and submit new questions to ensure transparency and user satisfaction.
  • Data monitoring and analysis: HelpDeskStar provides tools to monitor your help desk performance. Analyze data, identify trends, and improve your processes.
  • Saving time and resources: our system allows you to efficiently distribute tasks among employees, which significantly increases productivity and reduces time spent on routine operations.
  • Flexibility and individual approach: HelpDeskStar can be customized to meet your unique needs. We offer flexible customizations and integrations to perfectly reflect your business.