Let's take a closer look at how the ticket system is configured and implemented:

• The first stage: Familiarize yourself with your company's work — the customer defines the main goals and objectives that they plan to achieve with the help of the Helpdesk system. The manager studies the peculiarities of the company's departments and the stages of interaction with other departments and customers that are important for the implementation of the business process.
• The second stage: Approval of the terms of reference — based on the data obtained, a technical task is drawn up and submitted to the customer for review. If necessary, adjustments and improvements are made. At the end of the second stage, the final version of the terms of reference, the work plan, and the cost estimate are drawn up.
• The third stage: Customization, finalization and integration — installing and configuring the system, creating departments, setting up employee roles, connecting communication channels, and making any necessary modifications. In addition, integration with other systems is configured, telephony is connected, and other types of settings are made.
• The fourth stage: Employee training — after the necessary improvements and system settings have been made, the company's employees, according to each user role: sales managers, managers, administrators, etc., are trained to work with the HelpDesk system. Along with the training, employees are tested and their tasks are checked by our managers. This way, people acquire the necessary practical skills, not just theoretical ones.
• The fifth stage: Instructions, videos, and other documentation — after the implementation of the HelpDesk system, instructions and videos are prepared for employees, which simply and clearly describe the employee's actions in the system.
• The sixth stage: Launch and support — the system implementation is completed when the system is fully configured and ready for operation in accordance with the approved terms of reference, and employees have been trained and received the necessary reference materials.

By choosing HelpDeskStar, you get not only a tool for managing requests, but also a reliable partner for optimizing and improving the efficiency of your support team.